Highly motivated and knowledgeable IT professional with broad experience in the installation and configuration of networking and server solutions. Skilled in LAN/WAN administration with broad knowledge of Cisco and Microsoft technologies and solid achievements in improving network performance and security. Strong project leader able to manage competing priorities in busy, high-demand environments while delivering results that exceed customer expectations. Interface well with clients, team members, and all staff levels using highly effective interpersonal skills.
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Responsible for responding to customer incoming inquiries via phone, email and web mail within a defined timeframe. Performing initial troubleshooting and using proper communication and escalation. Also responsible for monitoring infrastructure, alarm panels, network and customer hardware and adhering to procedures as defined. Daily operational tasks include remote hands requests, working a ticket system and completing projects as assigned.
Install Windows & Linux operating systems
Install servers and network equipment into cabinets and racks
Hardware maintenance on mission critical systems
Inventory control for servers, components and cables
Documentation of operations and procedures in detail
Proactively and independently work on projects and programs as needed
Install and configure home and office networking solutions, including routers, switches, and wireless technologies. Provide outstanding service in building custom desktop / server workstation systems according to customer specifications. Troubleshoot and quickly resolve hardware issues and outages. Provide clients with Web and email hosting and Web design services.
Contracted to support network of more than 700 mixed platform PCs. Troubleshot and corrected MS Exchange server issues. Ran and tested new Cat5 lines for expansion.
Lead team of 5 employees in providing outstanding customer service and ensuring smooth day-to-day operations of Sprint Nextel Retail store. Hire, train, and motivate staff to achieve aggressive monthly sales targets. Manage all marketing, sales tracking, inventory, loss prevention, and payroll activities. Serve as final point of resolution for customer service issues.
Key Achievements:
Store received prestigious award for achieving unparalleled customer satisfaction ratings in Q4 2007.
Developed and rolled out highly successful “say no to no” campaign to improve customer service and encourage a team approach to problem solving and customer satisfaction.
Completed “Inside Out” and GROW Model leadership training.
Gregory Bunton — greg@gregbunton.com — (845) - 629-1254